At Penthouse 1004 we are preparing everything and training ourselves to guarantee you will feel safe, relaxed and enjoying your stay with us!

We have been working conscientiously to ensure that the new cleanliness and social distancing procedures become a central part of our service.

We methodically disinfect all common areas and work spaces. This means paying special attention to the ‘high-touch’ points like, light switches, handrails, door handles, locks, faucets and tables surfaces.

We have limited the capacity in all of our environments to ensure appropriate social distancing.


We use certified and properly diluted cleaning products.

To avoid unnecessary physical contact during check-in, once the reservation is made we will request a photo of your passport or document by mail.

We may request to complete a sworn declaration upon arrival.

The keys to the private rooms will be handed over properly disinfected.

Beyond all the necessary care, our intention is to continue attending you with the warmth that always has characterized us, reason why we will show you our facilities and explain everything you need in person. This is why the use of mask is essential, as well as constant hand hygiene.

You’ll find hand sanitizer outside all of our dormitory rooms. You’ll need to sanitize your hands before entering and after exiting the room.

We suggest bringing your own padlock for the lockers in the shared rooms.

Shared toilets, faucets, and sinks will undergo complete disinfection (with special attention to high touch points) several times a day.

We have increased our cleaning protocol across all common areas. There will be thorough cleaning as well as sessions that will focus specifically on “high touch points.”

Multiple sanitization stations with gel alcohol are available in all common areas.

To fulfil with the social distancing of 2 meters, we have limited the number of people in the common areas. To guarantee sanitary control, we could ask you to wait in your room until the place you need is released.

Traditionally our large and comfortable kitchen has been emblematic. However, this unique situation we’re going through has forced us to take precautions that limit the use of it.

To ensure that you’re able to socially distance yourselves while cooking, you will need to request a turn for the use of the kitchen through us. This way we can sanitize the kitchen before and after each use.

We as well offer delivery and take away options in case you want to avoid cooking.

Also, it will be necessary to reserve your place in the dining room to encourage social distancing.

You will need to keep your mask in a suitable place while you eat.

Every member of Penthouse 1004 staff has been trained and doing everything possible to keep you and themself safe. There have been several changes made to our daily routine.

All our staff will have designated hand washing breaks to eradicate the spread of germs, reason why we all need to be more patient than ever.

Also, our staff will permanently wear face masks and protective gloves if necessary in specific cases.

All equipment (including cleaning and maintenance materials) will be cleaned before and after each shift.


Our new protocols are being reassessed daily according to local government guidelines. We are completely prepared to adapt our protocols in an agile and efficient way.